SATURNA — Subscription, Payments & Services Policy
Hong Kong SAR & Mainland China · Version 1.0 · October 2026
1. Scope
This policy governs SATURNA SYNDICATE memberships, recurring subscriptions, digital member services, SATURNA DARK LAB access, customization services, payments, renewals, cancellations and related services offered to consumers in Hong Kong SAR and Mainland China. Mandatory consumer protections applicable in the customer's jurisdiction prevail over conflicting provisions.
2. Contracting entity
For services operated from Hong Kong, the contracting entity may be SWU-VISION GROUP LIMITED, Hong Kong SAR, as identified at checkout and in SATURNA's legal information. If another entity is expressly identified as seller or provider for a transaction, that entity is the contracting party.
3. SATURNA SYNDICATE
Membership benefits depend on the selected plan and may include member offers, exclusive access, priority access to selected collections, digital services and DARK LAB access where stated. Membership does not automatically include a physical product unless expressly stated.
4. Membership prices
- INITIATE: 78.40 HKD per billing period
- INNER CIRCLE: 156.89 HKD per billing period
- BLACK CARD: 235.34 HKD per billing period
The price and currency shown immediately before checkout are the applicable commercial price. Applicable taxes or payment-provider charges are handled as disclosed at checkout.
5. Subscription disclosure
Before a recurring subscription is confirmed, SATURNA will clearly display price, currency, billing frequency, recurring nature and cancellation method. A recurring payment will not be presented as a one-time purchase.
6. Automatic renewal
Where a plan is expressly identified as automatically renewing, it renews at the stated frequency until cancelled. The customer must be informed before accepting the recurring payment authorization. For Mainland China customers, SATURNA will provide the disclosures, renewal reminders and cancellation mechanism required by applicable Chinese rules.
7. Renewal reminders
Where required by applicable law, SATURNA will remind the customer before automatic renewal, including renewal date, amount, currency and a practical way to cancel or manage the renewal.
8. Cancellation
Customers may cancel through the available account/subscription management mechanism or by contacting souscription@saturna-fashions.com. Where direct cancellation is available, SATURNA will provide a clear and accessible path. Cancellation normally prevents the next renewal while access continues through the already-paid period, subject to applicable law and the offer.
9. Subscription & Payment Support
souscription@saturna-fashions.com is the official SATURNA support channel for subscriptions, payments, renewals, cancellations, billing errors, refunds, plan changes and membership payment questions.
Customers must never send a full card number, CVV/CVC, PIN, password or online-banking authentication code by email.
10. Failed payments
If a recurring payment fails, SATURNA may notify the customer, request an updated payment method, retry payment where permitted, temporarily suspend member benefits, or end the subscription if the amount remains unpaid, subject to applicable law.
11. Price changes
Changes to an existing recurring subscription will be handled in accordance with applicable law, including required notice or consent. SATURNA will not conceal a price increase.
12. Refunds
Refunds may be provided for duplicate charges, confirmed unauthorized payments, technical billing errors, failure to provide a paid service, non-conforming goods, or where required by law. Cancellation after a billing period has started does not automatically create a right to a full refund of that period, subject to mandatory consumer rights.
13. SATURNA DARK LAB
DARK LAB may provide product customization, design uploads, text tools, background removal, positioning, rotation, scaling, previews, advisor review and other creative functions. Membership access does not automatically include production of a physical product unless expressly stated.
14. Customized products
When a product is manufactured according to customer specifications, applicable rules concerning customized goods and returns apply. For Mainland China customers, statutory exceptions concerning customized goods may apply to the general seven-day no-reason return regime. This does not remove rights relating to defective, non-conforming or incorrectly produced goods.
15. Customer content
The customer is responsible for images, text, logos and other content uploaded to DARK LAB and confirms they have the necessary rights. SATURNA may refuse illegal, infringing or fraudulent content.
16. Intellectual property
SATURNA trademarks, logos, designs, photographs, videos, text, interfaces and other SATURNA materials remain protected by applicable intellectual-property rights. Membership does not transfer ownership of those materials.
17. Hong Kong consumer protection
For Hong Kong transactions, SATURNA will comply with mandatory applicable Hong Kong rules concerning truthful commercial descriptions, sale of goods, supply of services, contractual fairness and consumer protection. Nothing in this policy excludes a right that cannot lawfully be excluded.
18. Mainland China consumer protection
For Mainland China transactions, SATURNA will comply with mandatory applicable Chinese rules concerning consumer protection, e-commerce, online transactions, price disclosure, automatic renewal, returns and customized goods. Standard terms will not be used to unlawfully remove mandatory consumer rights.
19. Personal information
For Hong Kong customers, personal data will be handled in accordance with applicable Hong Kong privacy law, including the Personal Data (Privacy) Ordinance. For Mainland China customers, SATURNA will apply the Personal Information Protection Law and other applicable rules where their scope is met, including applicable requirements for international transfers of personal information. Further details are provided in SATURNA's Privacy Policy.
20. Marketing communications
Marketing communications will be handled in accordance with applicable law. SATURNA will provide an appropriate opt-out mechanism where required.
21. Account suspension
SATURNA may suspend or terminate an account for fraud, payment abuse, unlawful activity, material violation of service terms, intellectual-property infringement or security abuse, subject to mandatory consumer protections.
22. Complaints
Customers should first contact souscription@saturna-fashions.com for subscription, payment, renewal, cancellation, refund or billing complaints. Customers should provide name, account email, order or transaction reference when available, payment date and a description of the issue. Sensitive banking credentials must not be sent by email.
23. Governing law and mandatory rights
Hong Kong transactions operated by the Hong Kong contracting entity are interpreted under applicable Hong Kong law, subject to mandatory consumer protections. Transactions with Mainland China consumers remain subject to mandatory Chinese consumer protections where applicable. No choice-of-law provision is intended to deprive a consumer of a mandatory protection that cannot legally be waived.
24. Changes and effective date
SATURNA may update this policy to reflect new services, payment methods, operational changes or legal requirements. Material changes affecting existing recurring subscriptions will be handled in accordance with applicable law.
Version 1.0 — October 2026
SATURNA — 訂閱、付款及服務政策
香港特別行政區及中國內地
適用範圍
本政策適用於 SATURNA SYNDICATE 會員計劃、定期訂閱、會員數碼服務、SATURNA DARK LAB、客製化服務、付款、自動續訂、取消及相關服務。客戶所在地適用的強制性消費者保障規定優先適用。
會員計劃及價格
- INITIATE：每個計費週期 78.40 HKD
- INNER CIRCLE：每個計費週期 156.89 HKD
- BLACK CARD：每個計費週期 235.34 HKD
自動續訂
如方案明確標示為自動續訂，訂閱將按所示週期續訂，直至客戶取消。客戶在付款前應清楚看到價格、貨幣、計費頻率、自動續訂性質及取消方式。對中國內地客戶，SATURNA 將遵守適用的網上交易及自動續訂規定，包括續訂前提醒及便捷的取消方式。
取消及付款支援
客戶可透過可用的會員／訂閱管理功能取消，或聯絡 souscription@saturna-fashions.com。此為 SATURNA 處理訂閱、付款、續訂、取消、退款及帳單問題的官方電郵。請勿透過電郵提供完整銀行卡號、CVV/CVC、密碼或銀行驗證碼。
退款及客製化產品
退款按照適用法律及 SATURNA 的退款規則處理。對於按照客戶規格製作的客製化產品，中國內地適用法律可能對一般七日無理由退貨規則提供例外；但產品有缺陷、不符合訂單或因 SATURNA 錯誤製作時，客戶的強制性法定權利不受本政策限制。
個人資料
香港客戶的個人資料將按照適用的香港私隱法律處理。中國內地客戶的個人資料將在適用範圍內按照《個人信息保護法》及其他相關規定處理，包括適用的跨境資料傳輸要求。詳情請參閱 SATURNA 私隱政策。
消費者權利
本政策不旨在排除或限制客戶依法不能放棄的強制性消費者權利。如本政策與適用的強制性法律規定不一致，該法律規定在必要範圍內優先適用。
SATURNA — Subscription & Payment Support
souscription@saturna-fashions.com